Do you offer a warranty?

Promise by Effy stands by the quality and craftsmanship of each product we manufacture; that is why we offer this Limited Lifetime Warranty. Please register your Promise by Effy purchase online. Your original receipt is required for all warranty service. We agree to repair or replace any items which we deem to be damaged due to a manufacturing defect. This warranty expressly excludes coverage for excessive wear and tear and/or physical/accidental abuse, loss (including loss of stones) and theft. Repair, sizing or service performed by anyone other than Promise by Effy will immediately void the warranty. Promise by Effy designs jewelry that is not only beautiful, but made to last a lifetime. We hope that you enjoy your Promise by Effy purchase for years to come.

Do I need to register my purchase to activate the warranty?

To register your purchase, please visit promisebyeffy.com, create or log in to your Promise by Effy account and visit the Warranty Registration page. Please note that registration is for your online account records only. No confirmation email will be sent nor will a physical certificate be mailed. Should you have any questions about the registration process, please contact us: hello@promisebyeffy.com

Will I receive a certificate of authenticity?

Your Promise by Effy receipt acts as your certificate of authenticity. Should you require an appraisal document for insurance purposes, send us an email at hello@promisebyeffy.com and reference your receipt number.