FAQ

Can I combine discount codes/offers?

We do offer discount combination/stacking in certain instances. Please see terms and conditions for information on a specific promotion.

Are your prices in US Dollars?

Promise by Effy operates in the U.S. and all prices are listed in US Dollars. However, based on your location and your browser’s ability to detect your foreign IP location, prices will be displayed in your local currency.

How do I determine my ring size?

If you do not know your finger size, our recommendation is to visit a local reputable jewelry store and have your finger sized.

Do your prices change?

We continuously strive to offer a high-quality product at the best possible price. Factors associated with the supply chain, inflation and the cost of raw materials (gold, diamonds, etc.) may impact our prices from time to time.

Where is your jewelry made?

Our jewelry is made at our HQ in NYC.

Where are Promise by Effy lab created diamonds sourced?

When you purchase a lab created diamond from Promise by Effy, you are getting a stone of exceptional value and enduring beauty, carefully handcrafted by master artisans and inclusively priced. We leverage Effy’s 45 years of expertise and industry connections to select and curate the best of the best lab diamonds (only 1% of all lab diamonds produced meet our strict specifications) that are fully certified and backed by a limited lifetime warranty. And you can trust that your diamonds are fully traceable and 100% ethically made at zero-emission foundries, so you can feel as good as you look.

Are Promise by Effy lab created jewelry conflict-free?

All our diamonds are responsibly and ethically created in a lab, so are by definition conflict free.

Do you offer gift cards?

We do offer online gift cards at PromiseByEffy.com. Please note e-gift cards are redeemable online at PromiseByEffy.com only.

How do I redeem my gift card?

Your Promise by Effy online gift card will be delivered via email and contain a unique code. You may enter your code at checkout to apply the full value of your card. If the purchase value is less than the gift card amount, the balance will remain on your card for future use.

Do you stock your rings in different sizes?

We generally stock our women's rings in size 7 and men's in size 10. A sizing range is provided on each product page, if applicable, depending on the design complexity of the ring. Please note that those sizes are not available in stock, but require sizing work by our jewelers. Ring sizing typically takes 3-4 weeks to process.

Are your stones certified?

Our stones are not certified unless otherwise noted. Upon request, we can provide a replacement value appraisal.

Your style curated by Promise by Effy

We're bringing our exclusive New York City showroom experience to you. You'll be paired with our experienced design experts to find the perfect additions to your collections.

How it works

Enjoy a virtual personal shopping session tailored for you by our jewelry specialist. Our highly trained and knowledgeable team will present you with some of our finest pieces. Spectacular lab created diamond jewelry will be waiting for you, and we'll be there to answer any questions.

Expert Styling

From stacking rings to layering necklaces, trust our pros for tips on how to wear all of your beloved pieces.

Unique to You

Let us know what you love. We'll pull pieces that are unique to you and fall in line with your impeccable taste.

Engagement Ring Consulting

Looking to propose? Let us show you rings and lab created diamonds that not only capture your partner's style, but also your love.

SCHEDULE A VIRTUAL APPOINTMENT

Do you guarantee holiday delivery?

Order by December 20th at 12:00pm ET for guaranteed holiday delivery on domestic orders. Delivery guarantee valid on in-stock items only. Does not include international orders, special orders, non-stock ring sizes or any item indicating a longer lead time.

Do you charge for shipping?

We offer free shipping on all U.S. domestic orders, with some additional services available at an extra flat fee. All international orders are subject to a shipping charge. International duties, taxes and fees are the full responsibility of the buyer and will be collected by the carrier prior to delivery.

Do I need to be home to receive my package?

We require direct signature on all packages to ensure safe delivery. If you require any changes or cannot be available for delivery, please contact us immediately.

When will my order ship?

All lead times are listed on the product page and in your order confirmation email. Orders are shipped Monday through Friday. Transit time varies depending on method and location. Please check your order confirmation for more information.

How can I track my order?

Please refer back to your order confirmation email, which includes a link to track your order progress.

Is your shipping packaging marked/branded?

Our outer packaging is not branded and makes no mention of jewelry.

Can I cancel or update my order?

If you need to cancel your order or make any changes, please contact us within 24 hours of placing the order. If emailing us, kindly Include “CHANGE or CANCEL ORDER # [order number]” in the subject line. Please note that because our team works hard to process orders as quickly as possible, we may not be able to accommodate your request.

Can I reroute my package?

For insurance reasons, we are not able to reroute packages once they ship.

What happens if I am not home to receive my package?

All packages are shipped with a signature required. If you are traveling or not expecting to be home, contact us when you place the order and we can gladly hold the shipment until you are available. Should the order ship, FedEx will typically make 3 consecutive delivery attempts and then return it back to the sender. After each attempt, you will generally have the opportunity to pick up the package from a local facility. You can find the address of your pick-up location either on a door tag left by the delivery person or by calling 1800-GO-FEDEX and referencing your tracking number.

What do I do if the package I received looks tampered with?

If your delivery package appears to have been tampered with, please refuse delivery and contact us immediately via email at hello@promisebyeffy.com or call us during regular business hours at 212-PROMISE.

Where do you ship from?

All online orders are shipped from our New York City headquarters.

Do you ship internationally?

Promise by Effy is proud to offer delivery to most international destinations. Please note the customer is responsible for any and all duties, taxes and fees applied to the shipment by local customs.

Will I be charged duties, taxes and other fees?

Please note the customer is responsible for any and all duties, taxes and fees applied to the shipment by local customs.

What do I do if I receive the wrong or a defective item?

If you receive the wrong or a defective item, please refuse delivery and contact us immediately via email at hello@promisebyeffy.com or call us during regular business hours at 212-PROMISE.

Can my order be shipped to a PO Box?

Promise by Effy uses FedEx to ship orders over $75USD and cannot deliver to PO Boxes. Orders under $75USD are shipped with USPS and can be delivered to PO Boxes.

Are returns free?

We offer free returns on all eligible U.S. domestic online orders. Effy Jewelry will provide a free one-time pre-paid return label on eligible orders. Should any additional eligible items be returned in the same order, the shipping return will be at the customer's expense.

What is the return policy?

We at Promise by Effy want you to be completely satisfied with your order. If for any reason you are not satisfied with your online purchase, you may return your item/s for refund, exchange or merchandise credit within 30 days from the date of shipment. If returned between 31 and 45 days from date of shipment, an exchange or merchandise credit will be granted. We will gladly accept items that are unworn, unaltered and free from scratches and blemishes.

Do you refund the shipping fees on a return?

Shipping charges are non-refundable once an order has shipped.

What is the exchange policy?

We offer exchanges or merchandise credit for 45 days from the date of shipment. An exchange does not restart or extend the refund policy, which remains 30 days from the original ship date. We will gladly accept items that are unworn, unaltered and free from scratches and blemishes.

How do I return my purchase?

To initiate a return please email us at hello@promisebyeffy.com

Can I return my online purchase in store?

We currently do not offer in-store returns for online orders. To return an online order, please submit your return request via email at hello@promisebyeffy.com or by completing our contact form here.

How do I return a purchase made in store?

Please refer to the back of your Promise by Effy receipt for our return policy details. If your purchase is eligible for a return, please submit your return request via email at hello@promisebyeffy.com

Do you accept returns of items purchased at 3rd party retailers?

We do not accept any returns of purchases made at a third-party retailer.

When will I receive my refund?

Refunds for online order are issued in the order they are received, typically within 2-3 business days from the receipt of the package. Depending on your credit card company, it may take an additional 2-10 business days after your credit is issued for it to post to your account. For in-store purchases, Effy Caribbean or onboard a cruise ship, please refer to the back of your receipt for additional information or email us at hello@promisebyeffy.com

Do you buy back jewelry?

Unfortunately, we do not have a buy-back program at this time.

What is the upgrade policy?

Promise by Effy offers a lifetime upgrade policy on most items. Upgrades will be honored only if the new purchase price is greater than twice the amount of the original purchase. The original piece must be in new condition and accompanied by the original receipt. Upgrades are valid on purchases made at promisebyeffy.com only.

Does promisebyeffy.com process returns/exchanges for items purchased at effyjewelry.com?

No, that is a separate website with entirely different collections. If you purchased from effyjewelry.com and wish to return or exchange items, please contact CustomerCare@EffyJewelry.com.

Do you offer a warranty?

Yes. Promise by Effy stands by the quality and craftsmanship of each product we manufacture; that is why we offer this Limited Lifetime Warranty. Please register your Promise by Effy purchase online. Your original receipt is required for all warranty service. We agree to repair or replace any items which we deem to be damaged due to a manufacturing defect. This warranty expressly excludes coverage for excessive wear and tear and/or physical/accidental abuse, loss (including loss of stones) and theft. Repair, sizing or service performed by anyone other than Promise by Effy will immediately void the warranty. Promise by Effy designs jewelry that is not only beautiful, but made to last a lifetime. We hope that you enjoy your Promise by Effy purchase for years to come.

Do I need to register my purchase to activate the warranty?

Yes. To register your purchase, please visit promisebyeffy.com, create or log in to your Promise by Effy account and visit the Warranty Registration page. Please note that registration is for your online account records only. No confirmation email will be sent nor will a physical certificate be mailed. Should you have any questions about the registration process, please contact us: hello@promisebyeffy.com

Will I receive a certificate of authenticity?

Your Promise by Effy receipt acts as your certificate of authenticity. Should you require an appraisal document for insurance purposes, send us an email at hello@promisebyeffy.com and reference your receipt number.

Do you offer custom orders?

Styles may be special ordered with customization when it comes to gold color, size or length. We do not offer customization in terms of anything requiring a new design mold or changes in stone configuration.

What is the lead time on special orders?

Our typical lead time on special orders is 12 to 16 weeks.

Can I cancel a special order once it has been placed?

Special orders may be canceled within 14 days from the date of purchase.

Can I return/exchange a special order?

Most special orders are considered Final Sale, unless otherwise noted. Please consult your sales associate prior to placing the order for return or exchange eligibility.